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United States (California)

Payment Methods:

wholesale only
no online ordering

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Reviewed by: Natasha
Date Added: 8-27-06
Jewelry bought: Several pairs of pyrex plugs and stainless steel jewelry

When I first received Industrial Strength's wholesale catalogue I was impressed with their selection. When I received my first and subsequent orders I was impressed with the quality of their jewelry.

I was not however impressed with their customer service or business practices as a whole. I placed several orders with Industrial Strength over the course of a year. There were problems with more than half of the orders I placed with them.

Several times I received incorrect items, was overcharged for items that were supposed to be discounted for specials they had, and was charged for items I never received with no explanation as to why this happened.

I once found out that I didn't receive a pair of plugs because they didn't come in the color I ordered, yet they failed to inform me of this, and still charged me for the items.

On several occasions when I had to call to resolve mistakes they made with my order they were very short with me, took no responsibility for their mistakes, and made it seem as if I was some sort of inconvenience to them instead of a paying wholesale customer.

It once took them two months for them to issue a credit for items I was overcharged for, then when I placed my next order they charged me for the items in spite of applying the credit that I was told would be reflected on my account. When I placed the order I clearly stated to the person on the phone there was a credit on my account and due to this the order should come out to be free of charge. They charged me for the items anyway. Because of this, the solution I decided upon was to cancel my order.

When I called in to resolve the problem and subsequently cancelled the order they in turn cancelled my account stating that I didn't spend enough money with them to make it worth the time they have had to spend dealing with my account (time spent in total due to mistakes they made, neither of which were through any fault of my own).

I could not believe what I was hearing. Their account manager even went so far as to say their other commercial accounts spent X amount of dollars at a time with them, and my account only being a small amount spent at a time was not worth the trouble to Industrial Strength. Funny, they had no trouble accepting my money, although I had plenty of trouble attempting to get it back.

The message I received was loud and clear, it appears to me unless you plan to spend large amounts of cash with Industrial Strength you are of no importance to them and seen as some sort of inconvenience and liability. I can only imagine how a company that has this many problems with such a "small" account with "small" orders can possibly manage to retain larger accounts.

In my opinion if Industrial Strength can't be trusted to handle my "small" account with the same courtesy and respect they extend to their larger accounts then why would I ever want to entrust them with large amounts of money and orders when my company expands and is able to do so.

They have no minimum purchase amount for wholesale orders, and no where does it state in their policy that in order to retain an account with them you have to do a certain amount of business and spend a certain amount of money, yet they are willing to cancel an account with a wholesale customer because the customer didn't spend what they arbitrarily deemed to be not enough to be worthwhile. If they only want larger accounts then they should have minimum purchase amounts, and policies regarding how much you have to purchase to be worthy of an account with them.

I find Industrial Strength's business practices appalling, and in my opinion discriminatory against small business customers. I felt that I was treated very unfairly by Industrial Strength in regards to them canceling my account but upon further reflection, I refuse to do business with any company which appears completely money driven, with apparently no regard for their customers, or their own quality of service or lack thereof.

Reviewed by: Transcendence
Date Added: 3-12-02
Jewelry bought: 8ga Acrylic BB, 6ga Acrylic BB, .5" Talons, 2ga Bullets, etc.

First off I'd like to say that Industrial Strength is an amazing company, with amazing quality nearly 99% of the time. I've dealt quite a bit with their products in the past.

But... recently I bought two acrylic barbells, 8ga and 6ga and I was seriously surprised when I didn't love them.

The problems: countersunk balls leave large gap all the way around shaft of barbells (which is unsanitary esp. for an item which can't be sterilized, and cuts up the skin around your piercing); threading of 8ga barbell has been partially stripped when and had a rather large crack around the top of the shaft as a result; color of 6ga barbell (dark blue) faded dramatically within a week of use.

But I have to say that I've had no problems with the following products, if anything I've been extremely delighted with them:

  • Acrylic Plugs & Bullets (varying sizes)
  • Acrylic Talons (00ga - half inch)
  • SSS Tunnels (4ga, 2ga)

Reviewed by: seanxx
Date Added: 9-17-02
Jewelry bought: 1 1/2" barbell

After becoming bored with my original industrial's jewelry I decided I wanted something new. So after talking with my piercer for a little he showed me the Industrial Strength catalog. I was amazed at the large selection of jewelry and also with the amount of variations I could have put on the jewelry. I ended up deciding on an internally threaded dark blue and silver striped 1 1/2" barbell with rather large balls on each end. My piercer put in the order and within three days I had my new barbell. I was also very happy when my piercer said it would only cost 35$ as I was expecting much more. Now after a few months of having it, the color is still as vibrant as when I first got it and All in all, Industrial Strength is a great jewelry supplier. They are extremely fast, the product is of very high quality, and they are not in the least bit expensive.

Reviewed by: me
Jewelry bought: two 00ga single flair eyelets

Since I can only get their jewelry through my piercer, he ordered my jewelry special order. The jewelry is really nice, very well made and looks sharp. The prices were pretty reasonable as well. The only complaint I have is the 4 months it took them to ship my jewelry. I thought it was a bit long just for what I ordered. I'd have figured it would be this long had I ordered something that had to be custom made, but not this . . . otherwise they were great to buy from.

Reviewed by: Elysiat
Jewelry bought: titanium labret studs

Industrial Strength has excellent jewelry, as well as offering polished, unanodized titanium jewelry, always a plus in my book.

However... Having just started ordering from them after leaving my apprenticeship, I have only been able to experience their retail service. It is thoroughly terrible. Not only do they take an eternity to ship something to you, (about two weeks if you pay for three day shipping), they got my order wrong, and I have been chasing them in circles trying to get them to send me the jewelry they owe me. I have complained several times, but I have trouble getting hold of the only person in the store that deals with retail orders. Everyone else couldn't give a flying (deleted expletive) [Note: this was the way the submission was written, and was not censored by this site in any form] about my problems. I even tried email, but no response. I don't think they're in the business of ripping people off, I just think they don't care about retail customers, that's not where the money's at. That is enough for me, though, I don't trust any company that is that money driven. If they're going to treat it like that, they should just not do retail, (other than in store).

That said, I haven't experienced their wholesale service.

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